The Motivation for Moving from Email-Based Support to Help Desk Software

The Motivation for Moving from Email-Based Support to Help Desk Software

Help Desk
Nowadays, virtually every person that has some presence online has an email, making it one of the most widespread digital technologies. Importantly, this wide penetrance is complemented by a huge versatility of the electronic mailing system – it can be used by individual users and businesses alike, it offers a simple and intuitive interface but also complex rules for email filtering/grouping/labeling. This has enabled businesses to implement various email-based support systems, both internal and external (for customers).         Although such customer or employee support systems do not require financial investments, they do have a number of drawbacks. Thus, while it is easy to handle a few emails a day, it becomes progressively more difficult to do this once the number of email messages increases beyond a few dozens. Creating advanced…
Read More