The Functionality of Customer Service/ Support Ticketing Software

The Functionality of Customer Service/ Support Ticketing Software

Service/ Support
Any business with an important customer relationship component is faced with the challenge of how to best organize its operations in order to achieve maximum productivity. One of the known free solutions is to use email-based systems for running customer support or help desks for employees and customers, such a solution is much inferior to that of using specialized customer service software with rich functionality tailored to the needs of such businesses.         Here are some of the functions/features/capabilities expected from professional customer service software: customized reporting forms/ fields – different forms might be displayed to the customer to be filled in depending on the selected topic. Obviously, these forms/fields can be customized as needed.ticket filtering – rules can be set up for routing incoming tickets so that appropriate agents/…
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